Privacy Policy/Disclaimer

This Privacy Policy explains how I collect, use and protect your personal information when you visit this website, book a service, or work with me through Polly Rose Coaching, The Clarity Edit, or Learn to Lead. I am committed to respecting your privacy and keeping your personal data safe.

If you have any questions, you can contact me at: hello@pollyrose.org

1. Who I Am

Polly Rose Coaching provides coaching services through the brands The Clarity Edit and Learn to Lead.

For data protection purposes, I am the Data Controller responsible for your personal data.

2. What Information I Collect

I may collect the following personal information:

✅ Information you provide directly:

• Your name
• Email address
• Phone number (if supplied)
• Payment details (processed securely by third-party payment processors)
• Any information you share during coaching sessions
• Booking details (date, time, service type)

✅ Information collected automatically:

• IP address
• Browser type
• Pages viewed
• Cookies (see cookie section)

✅ Through emails and forms:

• Enquiry messages
• Newsletter sign-ups
• Downloads of free resources

I do not collect sensitive personal data unless you voluntarily provide it, and only when relevant to coaching.

3. How I Use Your Information

I use your data to:

• Deliver coaching sessions and services you have booked
• Respond to enquiries
• Manage payments and bookings
• Send session reminders
• Provide resources, worksheets or follow-up notes
• Send newsletters or updates (only if you opted in)
• Improve website performance and user experience
• Comply with legal obligations

I will never sell your information.

4. Legal Basis for Processing

Under GDPR, I process your data based on:

• Contract — to provide the services you have requested
• Consent — for newsletters, marketing emails, or optional forms
• Legitimate Interest — improving my services, managing my business
• Legal Obligation — tax or accounting requirements

5. How I Store & Protect Your Data

I take privacy seriously and use appropriate technical and organisational measures to protect your data, including:

• Secure passwords
• Encrypted devices
• GDPR-compliant scheduling and payment platforms
• Limited access to information

I keep your personal data only as long as necessary to fulfil the purposes described or as required by law.

6. Sharing Your Information

I only share your data with trusted third parties that help run my business, such as:

• Scheduling tools (e.g., Calendly / Acuity)
• Payment processors (e.g., Stripe, PayPal)
• Email service providers (e.g., ConvertKit / MailerLite)
• Website hosting provider

These providers are GDPR-compliant and only process data on my behalf.

I will never sell your data.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (“Right to be forgotten”)
• Withdraw consent at any time
• Object to certain processing
• Request data portability
• Make a complaint to the ICO (Information Commissioner’s Office) if you believe your rights are violated

You can request any of the above by emailing: pollyroseoffice@gmail.com

8. Cookies

This website uses cookies to improve user experience, performance, and analytics.

When you first visit, you may see a cookie consent banner. You can adjust your cookie settings in your browser at any time.

9. Email Marketing

You will only receive marketing emails if you have explicitly opted into my newsletter or downloaded a free resource.

You can unsubscribe at any time by clicking “unsubscribe” in the email footer.

10. Children

My website and services are not intended for individuals under 18. I do not knowingly collect data from children.

11. Changes to This Policy

This policy may be updated occasionally. The “Last updated” date will always be shown at the top of this page.

12. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact: hello@pollyrose.org

The information, coaching services, and resources provided through Polly Rose Coaching, The Clarity Edit, and Learn to Lead are intended for educational, developmental, and self-improvement purposes only. By using this website or working with me, you agree to the following:

1. Coaching Is Not Therapy, Counselling or Medical Advice

Coaching focuses on clarity, mindset, self-leadership and practical action.

It is not:

• therapy
• counselling
• mental health treatment
• medical, psychological, or legal advice

I am not a doctor, therapist, or mental health professional.

If you need professional mental health or medical support, please consult a qualified professional.

You should never delay seeking medical or mental health advice based on information from this website or from coaching sessions.

2. Personal Responsibility

By participating in coaching or using this website, you agree that:

• You are responsible for your own decisions, actions, and results.
• You will use your own judgment when applying any coaching advice or tools.
• You understand that your progress depends on your own commitment and follow-through.

You accept full responsibility for any choices you make as a result of coaching or using the information provided.

3. No Guarantees of Results

While coaching can lead to clarity, confidence, personal growth and progress, I cannot guarantee specific outcomes.

Results vary from person to person depending on:

• level of commitment
• personal effort
• circumstances
• readiness for change

There are no guaranteed results from coaching sessions, programmes, workshops, or materials.

4. Accuracy of Information

I strive to provide accurate, helpful information on this website, in coaching materials, and across social media.

However:

• information may change over time
• content may not always be complete, current or error-free

I am not responsible for any inaccuracies or omissions.

5. External Links

This website and my social media may include links to third-party websites or resources.

I am not responsible for the content, policies or accuracy of those external sites.

Use them at your own discretion.

6. Limitation of Liability

To the fullest extent permitted by law, Polly Rose Coaching (including The Clarity Edit and Learn to Lead) is not liable for:

• any direct, indirect, incidental or consequential damages
• any loss of income, business, or opportunity
• any emotional, mental, or physical outcomes

arising from the use of coaching services, this website, or any related materials.

7. Professional Boundaries

During coaching sessions, you may choose to share personal information. I will always respect your privacy, but I do not provide:

• diagnoses
• medical advice
• therapy
• crisis intervention

If, at any time, I believe you require professional or emergency support, I may suggest contacting an appropriate professional or service.

8. Contact

If you have any questions about this Disclaimer, please contact: hello@pollyrose.org